Always at a Distance: The Decline and Fall of Direct Human Relations

The other day, I called around to find the best deal in town for getting my cracked windshield replaced.  I had been given a couple of recommendations, one form a friend and one from my mechanic.  So, of course, I did an internet search for windshield replacement shops nearby.  I picked three the two that … More Always at a Distance: The Decline and Fall of Direct Human Relations